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Our partnerships

We are Sanitas

At Sanitas, we are committed to fulfilling our mission by fostering a strong culture of collaboration. To this end, we partner with institutions that share our values. This is the only way to develop trusting, transparent, and long-term relationships. Once again, this year, our unwavering commitment has enabled us to expand our network of collaborators and enhance our positive impact.

The value of partnerships

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Our goal is to consistently outperform the market. We are also continuously looking for new partnerships to enhance our customer service. United by this vision, we enter into strategic alliances that allow us to make a positive impact on society.

BBVA continues to be the partner bringing the highest number of new clients to the company, both from its branches and through digital sales, via the app. BBVA and Sanitas have a shared digital strategy, which has been reinforced this year thanks to improvements to the sales process for health insurance within the bank’s app and the significant boost to in-branch sales through the introduction of digital signatures. This has led to improvements in customer experience and document management.

The partnership between Sanitas and Santalucía continues to grow and develop year on year, and for the last nine years both companies have been offering products jointly. Santalucía provides health products for individuals, the self-employed, and companies. Sanitas markets family assistance insurance, which is an innovation that diversifies its portfolio beyond traditional health insurance.

In 2023, Generali and Sanitas entered into a collaboration agreement that has strengthened both entities in the health sector. This agreement provides Generali’s over 136,000 policyholders access to Sanitas’ comprehensive range of services. This has been a challenge in terms of integration and equality of care offered to Generali’s client portfolio, and the integration between the two companies is now well established.

In 2023, we worked closely with Banco Sabadell to expand our product range in order to meet the diverse needs of our different customer profiles. In addition to offering unique coverages in their products, this year they have expanded their digital strategy into the sales process, in order to drive forward the transformation without losing sight of their customer-centric approach. This approach has been a key aspect of the agreement’s strategy, with the objective of implementing a series of initiatives and enhancing the connection with users through the Sabadell Protection Programme.

This collaboration allows Sanitas to distribute insurance through the partner insurer’s network of over 400 agents.

Sanitas and Nationale Nederlanden have formed a strategic alliance in the Health and Accident insurance sectors, operating under the Contigo Senior brand. The project, which has been specifically designed with the over-55s in mind, represents a valuable opportunity for Sanitas to collaborate with a prestigious company, which aligns perfectly with our goal of serving this target group, with whom we have significant experience.

The agreement provides the opportunity to market a range of oncology products, including Foundation Medicine’s genetic test, which allows our customers to access personalised treatments in our hospitals.

As of 1 January 2023, we have implemented a co-insurance model for the sub-portfolio of employees and their families in collaboration with ASG (Abanca Seguros Generales). This change is in line with our initiative to provide ongoing support services to our employees. By doing so, we are reinforcing our commitment to their wellbeing and offering them a coverage plan tailored to their specific needs and those of their loved ones.

Since 2014, the company has expanded its product offer beyond the Basque Country, and Sanitas insurance is now available through its branches and those of Cajasur. This project also enables Sanitas to extend its reach and provide its high-quality services to a broader range of customers.

The acquisition of Asefa’s Health business by Sanitas was announced in mid-June 2023. The operation involves a portfolio of approximately 34,000 clients and, in terms of medical provision, a new centre in Barcelona, which is now the Sanitas La Boreal Medical Centre. On 1 July, we began servicing the 34,000 new customers and successfully completed this process in a record time.

Suppliers and Supply chain

At Sanitas, we require all of our suppliers and other partners in the supply chain to align with our transparency policies and our commitment to promoting human and labour rights. This commitment is at the core of our supplier selection and evaluation process, and it ensures alignment with our standards and requirements. In addition, our employees play a key role in mitigating the environmental impact of our operations. This is achieved through the implementation of initiatives such as the adoption of renewable energies and the reduction of the use of plastics and paper.

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Culture of cooperation

Throughout human history, major projects have been undertaken collaboratively. Sanitas is committed to continuing this approach and believes that developing a collaborative ecosystem supported by a network of partner organisations is essential to success. By working together, we can create value and make a significant contribution to the wellbeing of society as a whole.

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Sports sponsorships

We are committed to developing elite sports talent. We are proud to be the official medical provider of both the Real Madrid Club and the Spanish Football Federation’s senior men’s, women’s and Under-21 national teams. We also provide medical support to the Spanish Olympic and Paralympic Committees.

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Suppliers and Supply chain

In accordance with our Code of Ethics and Conduct, our company’s Supplier Policy establishes robust standards throughout the selection, contracting, and management processes, allowing us to effectively identify potential risks.

We do rigorous monitoring and control of our suppliers to ensure compliance with the highest standards in fraud prevention, financial solvency, business assessment (including characteristics, experience, commitment to the Global Compact, etc.), compliance reporting and ethical certifications. In 2023, we held regular meetings with our main non-healthcare suppliers to align the company’s procurement strategies with our net zero goal for 2040. Our priority standards include ISO 9001 in Quality Management Systems, ISO 14001 in Environmental Management, ISO 27001 in Information Security Management and ISO 13485 in Medical Device Quality Management.

96.4 % of our suppliers are based in Spain and account for 97.1% of our total transaction volume. Our supply chain management is centralised through the Supplier Portal, which facilitates efficient administration and organisation.

The Sanitas Mayores division is committed to enhancing and professionalising elderly care. To this end, the division has joined the Association of Dependency Services Companies (AESTE). Our partnership with AESTE reflects our commitment to improving the standard of care and quality of senior residences, while driving professional advancement within the industry.

Our active participation in the Spanish Association of Insurance and Reinsurance Institutions (UNESPA) reflects our commitment to promoting transparency and fostering positive relationships with policyholders. This alliance will help to enhance trust and communication within the insurance sector.

Since 2010, Sanitas has partnered with the Institute for the Development and Integration of Healthcare Foundation, acting as a patron. The objective of this partnership is to improve the overall health of citizens and to emphasise the crucial contribution made by private healthcare providers to the Spanish healthcare system as a whole. The alliance is a clear demonstration of our commitment to promoting and effective integrating quality healthcare services as part of private healthcare.

As promoting partners, we have a strong commitment to Forética, a leading organisation that is focused on promoting sustainability and corporate social responsibility in Spain. Our partnership is based on our shared commitment to sustainable development and business ethics in the national context.

As an active member of the Spanish Network of the United Nations Global Compact, we remain committed to the Sustainable Development Goals, respect for human and labour rights, environmental conservation and the elimination of corruption. Since 2007, we have annually renewed our principles in line with the Global Compact.

We work closely with the Spanish Association Against Cancer and its volunteers, through the Oncology Services of the Sanitas La Zarzuela and La Moraleja University Hospitals. This support is based on our conviction that it is important to provide assistance to patients and families suffering from this challenging disease.

We have entered into an agreement with the Spanish Society for Healthcare Quality (SECA) with the objective of promoting excellence in medical care and facilitating continuous improvement in various aspects related to patient safety and risk management in healthcare.

We have launched a diagnostic support programme with the support of the Madrid Diabetes Association at La Zarzuela, La Moraleja and Virgen del Mar hospitals. This initiative aims to enhance our endocrinology services, thereby fulfilling the Association’s commitment to advancing projects that improve the care and management of diabetes.

Sanitas Mayores is a member of the International Centre for Aging Research (ICAR). Furthermore, it is one of the founding partners in collaboration with the Regional Government of Valencia, the promoter of the centre.

The agreement between Sanitas Hospitals and the Spanish Society of Anaesthesiology helps raise the profile of the speciality and facilitate the training of professionals. It also promotes exchange of the best clinical practices in the field of patient safety with the National Health System.

As part of a collaboration agreement with the European University of Madrid (UE), the Official College of Pharmacists of Madrid (COFM), the Multiple Sclerosis Foundation of Madrid (FEMM) and the Real Madrid Foundation, we provide physiotherapy services to 100 FEMM patients. These patients will be seen by postgraduate therapists from the Universidad Europea, who will work in Sanitas centres under the guidance of their staff. This service is provided free of charge. We also collaborate with FEMM by providing spaces in our hospitals and medical centres for visibility and awareness-raising activities.

Since 2022, we have had a collaborative agreement with Confederación Autismo España (Autism Spain Confederation), to enhance the care of these patients through training and professional development of our personnel, as well as through implementing effective strategies to eliminate barriers to healthcare. In 2023, over twenty of our professionals from a range of specialties were the first to complete specific training in healthcare facilitated by the Spanish Autism Centre.

This strategic alliance allows Sanitas to play an active role in biodiversity conservation and environmental protection, which in turn benefits human health.

Sanitas and the Norman Foster Foundation have joined forces to promote the development of healthier, more sustainable urban environments, with a special focus on architecture and urban design.

Sports sponsorships

We offer a comprehensive range of services and cutting-edge medical technology for these elite athletes. They also have access to our digital health solutions.

The Sanitas Team: we are committed to supporting sports and promoting healthy lifestyles with prominent athletes including Sergio Llull, Sergio Scariolo, Saúl Craviotto, Carolina Marín, Misa Rodríguez, Chema Martínez, Sara Andrés, Eva Moral and Pedro Delgado. Together, they form the Sanitas Team, whose mission is to act as ambassadors to support our brand and our most relevant projects.