Close to the people
The medicine we want
Sanitas' mission is to care for and improve people's health. Over the years, our company has become a leading healthcare provider in Spain. Since 1989, we have been part of the Bupa group, an international healthcare group operating on every continent.
GRI 3-3
Innovation and technology at the service of people
At Sanitas, we embrace the digital revolution with the confidence that it is an invaluable tool in our pursuit of the highest standards of care. We are committed to a medicine that merges the human and digital elements together to become a whole. Proximity and innovation at its best.
In 2023, our digital health ecosystem, Blua, is transforming once again by pioneering the interconnection of the most advanced artificial intelligence, the latest technology, and of course, our top professionals. This unique combination has allowed us to offer new innovative solutions, such as AI-guided physical therapy or 'Check Your Health,' anticipating our clients' health needs more and more each day. Our vision goes much further, and we will continue to imagine and make our commitment a reality by designing the future of health alongside them.
Ine Snater
Directora de Transformación y Estrategia de Sanitas Bupa Europa & Latinoamérica
Blua: ever-evolving digital health
In 2023, we continued to expand the Blua digital health ecosystem, which provides customers with a more comprehensive experience and access to the most innovative digital healthcare coverage.
We launched Blua Platino, which offers a range of exclusive home services, including lab tests, physiotherapy sessions and the delivery of medicines from the pharmacy.
The following projects were developed within Blua in 2023:
Fisio digital
This service is designed to prevent future injuries and treat symptoms of potential conditions affecting the spine, knees, ankles, hips, shoulders, and other parts of the body. There are AI-guided online groups for preventive exercise, treatment, and physical rehabilitation for customers, with daily sessions supported by our physiotherapists.
From its launch on 1 October 2023 to 31 December 2023, over 1,300 customers actively used the service.
Evalúa tus síntomas
This virtual medical assistant uses AI to provide online triage and pre-diagnosis services to users. It provides a preliminary evaluation of the potential condition and recommends the most appropriate next steps, including in-person consultation, remote video consultation or immediate referral to emergency care.
Other Blua services
Cuida tu mente
In the context of growing public awareness of mental health issues in Spain, Cuida tu mente is a pioneering online platform designed to provide a preliminary psychological assessment of patients. This provides a baseline for assessing the user’s emotional state and for considering whether further intervention is needed.
Monitoriza tu salud
The most effective medicine is the one that acts before the problem even arises. Monitoriza tu salud is our preventive medicine programme. It provides real-time monitoring of the health status of chronic and healthy patients based on a series of indicators, including blood pressure, heart rate, oxygen saturation, weight, glucose, physical activity and sleep quality. Big data and AI applications are used to analyse these parameters and deliver personalised health recommendations.
Vital signs via face scan
This feature enables users to perform a self-assessment of key health parameters. Monitoring your heart rate, respiratory rate or blood pressure is as simple as looking into your phone camera.
Video consultations are growing in popularity
This increasingly popular method enables us to be more efficient and improve the overall experience of our patients by providing greater convenience, and cutting out the need to travel to the health centre. Video consultations also help to reduce the environmental impact by avoiding unnecessary travel to healthcare centres for consultations that can be done online. To date, digitalisation has prevented the generation of more than 8,000 tons of carbon emissions and more than 175 tons of waste.
Ambulance geolocation
Real-time geolocation tracking: One of the distinctive features of this project is the ability to track emergency resources in real time using geolocation. This provides accurate information on the location of ambulances or medical staff, allowing for more efficient resource management and frequent updates for both HCPs and customers.
Proactive customer communication: The distinguishing feature of this project is its proactive communication with customers. By offering customers the option of tracking the ambulance or medical staff via a mobile app, we can guarantee transparency and keep customers informed about the status and estimated time of arrival of emergency resources.
SPS Programme
Servicio de Promoción de la Salud (Sanitas Health Promotion Service, SPS) is a platform designed to offer care to our customers across multiple channels.
Figures
GRI 2-6
814,736
3,603
1,090
+3 M
10
2
Other digital projects
Retenia Project
Retenia is the next stage in the customer retention process, powered by AI. It helps to retain customers by integrating all features into a single interface, which enables more efficient customer management.
1 Millón Project
The 1 MillónProject is designed to provide customers with personalised attention for complex and high-value interactions, while simpler interactions are managed through digital channels.
By leveraging technology, we can deliver the most personalised, participatory and preventive healthcare solutions ever. The IT department is committed to maintaining a secure, agile, simple and user-friendly technological structure in order to provide a seamless experience for our patients and employees. At Sanitas, we believe that digital tools must be developed with the needs of people in mind, with the aim of improving healthcare management. My team ensures that this is achieved using the highest quality and safety standards.
José Luis Ruiz Revuelta,
Chief Information Officer, Sanitas and Bupa Europe & Latin America
Increasingly digitalised hospitals
Our hospital network is where the best healthcare talent and the most advanced technology come together to provide healthcare excellence.
Latest digital advancements in our hospital network
01.
Introduction of the ROSA robot
One of the most significant developments of 2023 was the gradual introduction of the ROSA surgical robot for robotic-assisted knee surgery across all our hospitals.
This minimally invasive system enables surgeons to place knee prostheses with greater precision, thereby improving clinical outcomes and the quality of life of patients. Since its introduction, ROSA has been used in more than 60 surgical procedures.
02.
Central lab
A year ago, we inaugurated a state-of-the-art clinical laboratory that serves our entire hospital network. This robotisation has significantly increased the speed of obtaining clinical samples, now reaching a rate of 4,000 per day.
Digitalisation has led to faster diagnosis and treatment, improved patient experience and an overall increase in the quality of the process.
03.
Premium CT Scanner and Open Magnetic Resonance Imaging
The Sanitas Virgen del Mar University Hospital in Madrid has become one of the first hospitals in the world to incorporate the latest and most advanced version of the Philips Incisive CT scanner, a new Premium CT scanner. This hospital also offers an open MRI, which provides greater accessibility for claustrophobic patients, children, and people with mobility issues.
04.
Blua Sanitas Valdebebas Hospital
The external structure of this hospital, which is intended to be our flagship facility and the first fully digital hospital in the country, has already been completed. Once it is operational, this facility will deploy all our digital hospital care capabilities, making it the hospital of the future. It will bring together all the solutions and advances that we have been implementing in recent years with the latest innovations in order to offer a state-of-the-art range of services.
The facility will cover three main areas: hospitals and medical centres, digital health services and home care. Additionally, a fourth level of coordination will be established to streamline the patient experience and the relationship with Sanitas professionals.
Figures
738,341
4
24
9
1
65.2%
Sanitas Dental
We are a leading provider of technology solutions for dental treatments. All our clinics are equipped with the latest technology and the most advanced developments in dental healthcare. Our digital solutions are built on four key principles: customer experience, security, accuracy and transparency.
Creating the digital smile
Our commitment to digital advancement enables us to use state-of-the-art technologies, such as digital milling for dental veneers and robotic surgery.
Administrative digitalisation
In 2021, we began the process of introducing digital tablets into our facilities with a view to digitising key documents in our daily operations including medical records, informed consents, budgets, treatment plans and radiological tests.
Figures
208
2,293,310
40,650
111,916
Care homes, day centres, and home care
Using technology allows us to respond more quickly and efficiently to the needs of a group of people who are very special and important to us, the elderly.
Alexa smart properties for senior living
In 2023, we collaborated with Amazon to implement Alexa Smart Properties for Senior Living across all our facilities. This tool offers residents a range of functionalities using simple voice commands, including information about scheduled activities and medical appointments, music, cognitive stimulation games, and calling relatives.
Vital signs stations
This digital solution enables residents to measure five vital signs at any time and location, and the data is transferred immediately.
Virtual reality room
This virtual room offers residents the opportunity to participate in a range of enjoyable therapies and activities, including diving in the ocean, exploring cities, and visiting the street where they lived.
Market App and messaging
With these new features, residents can access all the extra services they may need with just one click, and improve communication with their families and the medical teams.
Blua Senior
This service has been developed with the specific needs of the elderly and their families in mind. It offers access to health plans, unlimited video consultations with Sanitas specialists and the Blua Easy micro-insurance supplement.
Digital signature
We have streamlined the process of welcoming new residents by implementing a digital signature for the admission contract.