What we do
We are Sanitas
Sanitas works to offer an all-round service that helps improve people's quality of life. It is the work we do every day that makes us the company we are today, a benchmark in the health sector in Spain. Furthermore, since 1989 we have been part of the Bupa group, a leading company in excellent and high-quality health services.
We are part of the Bupa group
GRI 2-1, 2-2
Sanitas leads Bupa’s business in Europe and Latin America (ELA), operating in Spain as well as in Brazil, Chile, Colombia, Guatemala, Peru, Ecuador, Mexico, Miami, Panama, the Dominican Republic, Turkey, and Poland.
Sanitas in figures in 2023
GRI 2-6
These figures do not include the impact on the income statement of the Manises Hospital, which the group stopped managing on May 6, following the conclusion of a 15-year contract with the Regional Government of Valencia.
2,637 M€
210 M€
10,713
Pride of belonging
Interbrand position 29
A report by Interbrand, a global brand consultancy, has identified Sanitas as one of the most recognised and valued brands in Spain.
Reptrak: Score 67.7
The Sanitas brand is continuing to gain a strong reputation as a leading brand in the market.
Merco
The corporate monitoring body for business and healthcare reputation, has once again recognised the excellence of Sanitas in two categories.
Top Employer
Sanitas has been certified by the Top Employers Institute, which recognises leading organisations in people management practices. The Institute evaluates organisations in key areas such as People Strategy, Work Environment, Talent Acquisition, Learning, Wellbeing and Diversity and Inclusion.
The strong performance of all the company's business units provides a solid foundation for building an even stronger Sanitas for the future. We are committed to providing more and better services and medical solutions, in order to maintain our track record of excellence in customer care and environmental stewardship. At Sanitas, we reinvest our profits to make our healthcare offering even better and to keep building a healthier future.
Pilar Villaescusa
Directora de Finanzas de Sanitas y Bupa
Europa & Latinoamérica
Sanitas' commitment: one purpose, to help people
Our specific goals, are driven by a shared purpose, which is to help people live longer, healthier, and happier lives and to create a better world.
Three values
- Courage: we encourage new opportunities to be pursued with boldness and determination.
- Empathy: we understand and respect people’s autonomy in all our interactions and decisions.
- Responsibility: we promote responsibility in everything we do, and we recognise its impact on our environment and on society as a whole.
Four strategic pillars
- Customers: we prioritise our customers’ needs in all our decision-making.
- Growth: we maintain a robust performance and exemplary governance to achieve sustainable growth.
- Transformation: we strive for constant innovation and we work to create the healthcare of the future.
- Sustainability: we are committed to making a positive impact on the world through our actions.
We take on board the SDGs
At Sanitas, we are committed to the Sustainable Development Goals (SDGs) established by the United Nations. We believe that the SDGs provide the fundamental framework for guiding our initiatives, with the aim of making a meaningful contribution to addressing the most pressing challenges of our society and the planet.
Sanitas in Spain
GRI 2-6
Our comprehensive services
Sanitas services are distinguished by personalisation, innovation and excellence. For us, every person matters. That is why we provide personalised support to each customer to ensure they feel accompanied and heard at all times. We also prioritise staying up to date with the latest technological developments and integrating them successfully into our services. Our commitment to excellence in everything we do has earned us an industry reputation for quality. Sanitas’ operations are structured into four main areas of activity: Insurance, Hospitals, Dental Care, and Care Homes.
Insurance
Hospitals
Dental Care
Care Homes
Sanitas Insurance
Our health insurance plans are designed to provide comprehensive coverage for all health and wellness needs at every stage of our lives. They offer distinctive coverage tailored to the needs of different customer profiles, with services that focus on both treatment and prevention. These plans are designed for both individuals and corporate entities, and incorporate the latest technological innovations to offer the most advanced and effective insurance solutions.
Insurance industry data clearly show that Sanitas is growing in a responsible manner, outperforming the sector average while maintaining the highest standards of healthcare. Our unique medical team enables us to offer comprehensive coverage to customers across the country, both in the individual and corporate markets.
Javier Ibáñez
Director general de Sanitas Seguros
1,883 M€
21.65%
2.7 M
Digital health in figures
+12,000 clients
used Monitoriza tu salud
13,840 clients
actively used Cuida tu mente
+1,300 clients
actively used our service Fisio digital
Nearly 30,000 clients
used our service Evalúa tus síntomas reaching almost 62,000 consultations
Cutting-Edge innovation as a hallmark of our services: Blua
Blua is our digital health ecosystem, which leverages the latest technological developments to provide excellent personalised and direct patient care by our healthcare professionals. Our goal is to take advantage of new technologies and integrate them with excellent in-person care in order to enhance the experience of our customers and patients.
Fisio digital
This service is designed to prevent future injuries and treat symptoms of potential conditions affecting the spine, knees, ankles, hips, shoulders, and other parts of the body. There are online groups for preventive exercise, treatment, and physical rehabilitation that clients can do on a daily basis. It also offers the option of an online consultation with a specialist via video and/or chat for more serious conditions. An AI-powered system monitors patients’ postures during exercise, providing real-time corrective guidance, recording their range of movement and tracking their progress over time.
Cuida tu mente
A digital psychology service that helps maintain mental and emotional health based on four pillars: diagnostic guidance, digital therapies, support and professional assistance. Delivered through video consultation or in-person.
Monitoriza tu salud
This service is used to collect data from a variety of user devices, including smartphones, wristbands, and smartwatches. The data is then converted into insights and personalised recommendations to promote healthy habits.
Always connected to your health
In 2023, we further developed and enhanced our services while integrating new digital solutions. These include the registration of new customers, the adaptation and integration of the Mi Sanitas App for Generali and Nationale Nederlanden customers, as well as improvements in the reimbursement process, report management and the medical search engine.
Sanitas Único
Sanitas Único is a product designed for individuals over 60 years of age. It addresses their daily needs and provides digital services.
Sanitas Hospitals
Our hospitals and outpatient centres are in optimal condition. We excel at responding effectively to emerging challenges and adapting swiftly to changing needs. We are committed to the future, and we continue to work to improve and deliver exceptional services to our patients. Our hospitals are renowned for their forward-thinking approach, and they use the latest technology and medical innovations, as well as digital services, while still focusing on providing personalised, compassionate care. In this way, we guarantee the highest standard of care.
Providing proprietary healthcare services has always been a part of Sanitas' DNA and we will continue our efforts in this regard. In 2025, we will witness the opening of our fifth hospital, which will be the headquarters of our digital hospital, the Blua Sanitas Valdebebas Hospital. Our proprietary network of centres will also continue to expand so that our Sanitas healthcare model reaches a broader customer base across our country.
Susana Quintanilla
Directora general de Sanitas Hospitales
Key figures in 2023
738,341
14,851.598
Number of online appointments: 636,734 ; 20.7% of the total
Number of video consultations: 252,426
Number of single online patients: 266,966
4
*Since May 2024, Manises Hospital is not included in the figures
1
24
9
1
73.7
Our hospitals
01.
Sanitas La Moraleja University Hospital
This hospital has established itself as a leading private hospital in Spain thanks to its commitment to innovation and integration of state-of-the-art technology. The hospital provides patients with a comprehensive range of specialties to meet their needs in both diagnosis and treatment. The hospital is a leading centre for robotic urological and knee surgery, and has recently expanded its services to include complex procedures such as cardiac surgery and oncohaematology.
02.
Sanitas La Zarzuela University Hospital
This is one of Spain’s leading hospitals, renowned for its exceptional surgical performance and pioneering approach to medical technology. The hospital offers a comprehensive range of services, including state-of-the-art technological innovations such as robotic surgery, which it pioneered in the private healthcare sector. The hospital has been able to perform over 1,500 robotic surgeries thanks to systems such as the Da Vinci surgical system and the ROSA robot. These surgeries offer greater precision and are minimally invasive.
03.
Sanitas Virgen del Mar Hospital
This hospital, which was incorporated into the Sanitas network almost a decade ago, is a leading institution in Madrid’s financial district. Its strategic location, adoption of cutting-edge technology and significant renovation and investment plan place it at the forefront of the healthcare sector. As a result of these developments, the hospital now offers a wide range of services, with more than 500 first-class professionals, 68 modern single rooms, a completely renovated emergency department with state-of-the-art diagnostic equipment, as well as a surgical block and a first-class intensive care unit (ICU).
04.
Sanitas CIMA Hospital
Located in Barcelona, this hospital is a leading facility for patients seeking the most advanced medical techniques combined with first-class care. The hospital offers a comprehensive range of services, positioning it as a leading centre for women’s health, complex surgeries and oncological care. Its Advanced Oncology Institute is a leading institution in the field of cancer care.
05.
Blua Sanitas Valdebebas Hospital
This facility, currently under construction and scheduled to open in the first half of 2025, will be Spain’s first digital hospital. The new complex will cover over 30,000 square metres and will offer cutting-edge clinical care enhanced by digitalisation, top-tier treatments and in-person technologies. It will offer comprehensive medical and surgical services, with specialised units in medical oncology, radiotherapy and nuclear medicine. In addition, the mental health area will have a dedicated floor with 23 rooms. It will also serve as the headquarters of the Sanitas Hospitals Research Foundation, which will oversee all research activities across the hospitals and medical centres.
*Opening in 2025
Sanitas Dental
Medicine is advancing at an ever-increasing pace, and the field of dentistry is no exception. If we are to lead in providing this service, we must use the latest technologies, particularly in specialties like Digital Dentistry. Throughout 2023, we kept a close track of all technological developments, particularly those related to dental treatments and digital tools. Installing digital intraoral scanners in all our clinics is one of the many innovations we have done and will continue to do throughout 2024.
Sanitas Dental continues to grow, both in terms of sales and the number of customers and centres. With more and more people entrusting their preventive and restorative oral health to our professionals, the future of the dental business is as promising as the present.
Jesús Bonilla
Sanitas Dental Director
Key figures in 2023
208
2,293,310
40,650
237,687
72.4
17,182
111,916
15,910
Sanitas Mayores
Older adults require specialised and personalised care. We are well aware of this, and so we offer cutting-edge treatments alongside compassionate and personal attention. We recognise the importance of human interactions and are committed to providing the highest quality of service and well-being for those who trust us to accompany them during this stage of their lives.
Every day, more and more people rely on the professionals at Sanitas Mayores to take care of their loved ones. To further develop our care model, which combines a robust medical component with an extensive digital component, the company has launched an ambitious expansion project that will result in the creation of over 500 new places in care homes.
Javier Gabás
Director GENERAL de Sanitas Mayores
Key figures in 2023
6,072
43
5,811
21
95.7%
72.8
Our services
Care homes
Our care homes showcase our commitment to integrating the best healthcare services with the care of our senior citizens’ psychosocial needs. We pay particular attention to the circumstances that result from the loneliness experienced by some of these individuals, whether they are residents or day users. Furthermore, all our facilities are fully compliant with the quality standards set out in UNE ISO 9001:2015, and were recertified in 2023.
Day centres
Designed for older adults who live at home but require a specialised care environment during the day. The use of these facilities has been proven to reduce loneliness and to stimulate physical and mental capacity through the participation in various activities.
Assisted living flats
Sanitas provides high-quality services and medical care at our centres for seniors who require temporary support, whether during convalescence, while undergoing surgery, or simply for a holiday.
Rehabilitation and recovery
We provide personalised programmes for the elderly requiring special care, including post-operative and post-cancer treatments, functional rehabilitation and stroke recovery. Our services are guaranteed to be comprehensive and adapted to the individual’s needs.
Innovation for the well-being of our senior citizens
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Alexa smart properties for senior living
Residents can use simple voice commands to access information about activities and scheduled medical appointments, enjoy music, participate in cognitive stimulation games, or communicate with their families. All of this can be done while ensuring complete privacy.
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Vital signs stations
Innovative devices designed to efficiently measure five vital signs of residents at any location within the facility.
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Virtual reality room
It offers residents the opportunity to engage in game-based therapies, including virtual experiences such as exploring marine ecosystems, navigating urban environments, and recalling past memories.
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MarKet App
The application streamlines the process of purchasing additional services required by residents, with just a single click. This feature represents a significant advancement in communication with families and staff. It is further enhanced by the inclusion of an integrated messaging system within the application and the updating of telephone switchboards.
